Starlink satellites orbit low above us, creating a network that provides internet access in places where it was previously impossible. This SpaceX service uses thousands of small satellites that cover almost the entire Earth, very different from traditional systems.
Their main advantage is clear: providing good quality internet to remote, rural areas or those with poor infrastructure. While fiber optic networks require large investments in cables, Starlink only needs a small dish installed on your roof. Although not as fast as fiber in cities, it far exceeds other options in remote areas.
Like any new technology, Starlink users sometimes face issues. A common one is the “Router unreachable” message, which appears when the dish connects to the internet but can’t communicate with the router, preventing you from using the WiFi network.
What Does the “Router Unreachable” Error Mean?
The “Router unreachable” message appears in the Starlink app when the dish is connected to the internet but can’t communicate with the router. This blocks access to the WiFi network and therefore to the internet. According to Starlink technicians, it’s almost always a software issue, although sometimes the router needs to be replaced.
Quick Solutions to Restore Connection
To fix this problem, follow these steps:
- Check your phone’s WiFi settings: Make sure the Starlink app has permission to use the local network. Go to your phone settings, find the Starlink app and enable the “Local Network” option.
- Restart the system: Unplug the router’s power cord, wait a few seconds, and plug it back in. Let the system boot up for about 15 minutes before checking if the error persists.
- Factory reset: If restarting doesn’t work, use a paperclip to press the reset button on the back of the router. Some models require powering them off and on 6 times in a row.
When Basic Solutions Don’t Work
If none of the above works, the router is probably damaged. In these cases:
- Contact Starlink support: Create a ticket to request a free replacement router.
- Use a mesh router as a temporary replacement: If you have an extra Starlink mesh node, you can reset it and use it as the main router while waiting for the new one.
Additional Considerations
It’s normal to see the “Router unreachable” message when checking your system remotely using the app. For proper diagnostics, you must be connected to the Starlink WiFi network.
Most of the time, this error can be fixed with simple methods like restarting or resetting, without needing to replace equipment. These steps help users in remote areas maintain their connection without waiting days for a technician.